SHIPPING & RETURNS
We offer quick and easy worldwide shipping on all orders. As soon as the payment is accepted you will receive a confirmation e-mail. Orders to the Netherlands and Belgium are free shipping.
When you buy something from Narzuta, we hope you like it. If you change your mind you may return your item(s) for a refund, but first see the policy below;
Returns need to be announced within 14 days after receiving your order. Please include the order number and items in the e-mail. Beside that we are always searching for better solutions, so please let us know what you don’t like about your item.
Returns need to be delivered to Narzuta in the Netherlands within 14 days after receiving your order. We will provide you the address.
Returned items must be in re-saleable condition. Keeping that in mind, please return all original packaging undamaged and absolutely clean.
Be aware that used/dirty products will not be accepted for return.
Any refund will at maximum be the amount that you have paid to Narzuta. We will not reimburse any taxes or duties paid to local governments. Nor will Narzuta reimburse shipping costs that are made for the return shipping.
Narzuta will refuse returns that are:
Not announced and returned within 14 days
Not in the condition that you received from us.